Delivery Policy

Where do you deliver?

Our partners typically deliver to most parts of the UK with some exceptions that are on a product-by-product basis. Some products do have delivery location exclusions and is usually displayed on the product information page once you click the Buy Now / More Information Button.

What are the delivery charges?

Delivery charges are calculated on the checkout page. Delivery charges are dependent upon a range of factors such as delivery location, weight, size, service, and speed of the delivery. For more details, please click the Buy Now/More Information button, add the products to your basket and proceed to the checkout page for delivery options and prices.

What are the delivery services?

A variety of delivery options will be available for products that are displayed on our shop page. However, delivery services are dependent upon a range of factors such as delivery location, weight, size, service, and speed of the delivery. For more details, please click the Buy Now/More Information button, add the products to your basket and proceed to the checkout page for delivery services that are available.

How do I track my order?

When your order has been dispatched an email will be sent confirming this along with a tracking link. If the items were dispatched directly from a supplier, there will be limitations on providing tracking numbers.

My Order has been missed or lost

Before contacting the relevant customer service team for more details, please check the tracking details that should be enclosed in your order dispatched email. If you were not in at the time of the delivery and have received a missed delivery card, please contact the local delivery depot for more information on how to have your order re-delivered or collection from the depot.

Courier Delivery Details

DPD – https://www.dpd.co.uk/content/how-can-we-help/index.jsp

DX – https://www.dxdelivery.com/consumer/my-tracking/

Evri / Hermes – https://www.evri.com/help-and-support/help-centre/#/

Royal Mail – https://www.royalmail.com/services-near-you#/

Parcel Force – https://www.parcelforce.com/help-and-advice/receiving/redelivery-options

Can I amend my delivery address?

This option is dependent on each separate partner within our program. For more details, please contact the relevant customer services team which will be displayed on your order confirmation email.

Are there any delivery exclusions?

Delivery exclusions are dependent on each separate partner within our program. For more details, please contact the relevant customer services team which will be displayed on their website. Typically, most partners do not deliver to PO boxes and shipping agents that onward shop to outside of the UK.

Adverse Weather Conditions

During adverse weather conditions there maybe delays in receiving your order within the estimated delivery time. Due to this being out of our control we can only ensure that your parcel will be with you as soon as possible. Keep a look out for updates on tracking details for more details on when your order is estimated to arrive.